Returns policy

Return deadlines

Submit your return request within 30 days of delivery. Once your return is authorized, you have 14 days to post it. A scan confirming acceptance by the postal service or carrier within that period is sufficient; the parcel does not need to reach our warehouse within those 14 days.

Store credit & exchanges

Under our voluntary returns policy, eligible returns for a change of mind or an incorrect size are issued as store credit for the full value of the returned items, rather than a cash refund. All store credits are issued in EUR and may be used towards a replacement size or another purchase.

Return shipping costs are the customer's responsibility under this voluntary policy. Handling fees apply to returns, and an additional handling fee applies to shipping an exchange or a new purchase made using store credit. Any applicable fees will be explained before you proceed.

High-value items with a security ribbon that has been damaged or removed are not eligible under the voluntary returns policy. Items marked FINAL SALE cannot be returned under that policy unless faulty.

If an item is faulty, damaged or not as described, contact us promptly so we can assess the issue and provide the remedy required by applicable law.

Purchases made using a third-party payment provider are subject to the same voluntary returns policy. Any repayment agreement with that provider remains subject to its terms.

Condition of return

Please take care when trying on your items. Returns under our voluntary policy must be:

• Unworn, unwashed and in their original condition.
• Returned with all original tags attached.
• Returned in the correct original packaging.
• Free from perfume, deodorant, washing powder and other odours.

Where applicable, shoes must be tried on indoors on a soft surface, have no scuff marks and be returned in their original shoe box.

Items that do not meet these conditions may not qualify for store credit. Please contact us before sending an item if you are unsure whether it is eligible.

Swimwear, where applicable

Try on swimwear over your underwear. The hygiene sticker must remain attached and undamaged. Items with a removed, detached or damaged hygiene sticker are not eligible under our voluntary returns policy. The same return deadlines and store-credit conditions apply.

Your statutory rights

This voluntary policy does not limit mandatory consumer rights, including any applicable right to withdraw from an online purchase or to receive a refund for faulty or non-conforming goods. Where applicable law requires a refund, the store-credit-only, final-sale and fee provisions above do not override that right.

For consumers in the EU, an applicable statutory withdrawal right generally allows you to notify us within 14 days of receiving the goods and return them within 14 days of that notification, subject to legal exceptions. This is separate from our voluntary 30-day return request period.