FAQ

Choose your dress, colour and size, add it to your cart, then continue to checkout. Review your contact and delivery details before paying. Purchases are not open yet while final prices and payment options are being confirmed.

You can browse without an account. A Vanglore account keeps your personal information, purchases and monthly rewards together.

The available payment methods will be shown at checkout once payments open. Logos elsewhere on the site are previews, not a guarantee that every method will be available.

Contact customer care with your order ID as soon as possible. Changes depend on whether the order has already been processed or dispatched; they cannot be guaranteed.

Measure your bust, waist and hips and check our Size Guide. Sizes run from XS to XXL. Fit can vary by dress, so contact customer care if you need guidance for a particular style.

Screen settings and lighting can affect how colours appear. Check the selected colour and fabric close-up before ordering, and contact us if you need clarification.

Shipping is free to Europe, the United States, Canada and Australia. Availability for your exact destination and the final delivery details will be confirmed at checkout.

Sign in to My Account to see your active and delivered purchases. If you need help, contact customer care with your order ID.

Contact us within 30 days of delivery to request a return. After authorization, post the return within 14 days. See our Returns Policy for the full terms and your statutory rights.

Contact customer care with your order ID and a description of the issue. Our team will explain the next steps. Your statutory consumer rights are unaffected.

After at least one paid purchase, your account unlocks a 20% reward. You may use it once per calendar month, including the month of your first paid purchase. Unused rewards do not carry over.

Select Forgot password on the sign-in page. Open the reset link in your email to choose a new password.